When opening a cafe one of the first
things you'll need to know in order to increase business to your cafe or coffee
shop is what your competitors are doing for their customers and what services
they are providing. This information will serve as ammunition to keep you ahead
of the game.
What kind of cafe are you opening?
Clearly defining what you offer will help you determine who your competitors are. This is the first step toward having a successful business with something unique to offer. Figuring out who your competition is and what it is they offer their customers will help you thrive in this industry.
Clearly defining what you offer will help you determine who your competitors are. This is the first step toward having a successful business with something unique to offer. Figuring out who your competition is and what it is they offer their customers will help you thrive in this industry.
One thing that you'll soon realize is that
your competition may not be just other coffee shops are cafes. When starting a cafe there are many different businesses that may offer services similar
to yours, whether they be grocery stores, restaurants, bakeries, convenience
stores, or other businesses that offer coffee or baked goods.
Make sure you acknowledge that these businesses may also be a source of competition. This will help you cast a wider net when it comes to trying to compete for business.
Make sure you acknowledge that these businesses may also be a source of competition. This will help you cast a wider net when it comes to trying to compete for business.
Keep in mind that different businesses may
serve different customers who have unique or specialized needs. A university
coffee shop, for example, may offer a quiet refuge for study and social
interaction, while also serving coffee. Knowing the needs and wants of your
prospective customers will really help to get your cafe off the ground.
There are many things you should think about
when evaluating the needs of your prospective customers.
Cleanliness
This is a very important aspect of the
restaurant or cafe industry, which is why it's listed first. A shoddy and
unclean environment will make your customers wonder about the state of your
kitchen, cooking facilities, and cafe equipment. Thus, it's important to
keep things clean and neat. Don't clutter your establishment with too many
decorations, as it creates a messy look rather than a streamlined, minimalist
appearance, which is what you should aim for. You can still express yourself,
but try to do it within reason. Customers will be more attracted to a neat and
clean look. But make sure not to go overboard! A relaxed and informal
atmosphere can still exist without all the dust.
Be
Consistent
The coffee, baked goods, and other items
that you offer at your cafe should be consistent. They should have the same
taste and texture every time to ensure repeat customers. There is nothing worse
than finding something you really like, only to come back later and find it has
completely changed. Customers value consistency, so make sure that your recipes
do not vary too much from batch to batch, and that your service and your
products are consistent.
When you look at your competitors for
ideas, see what they are doing for consistency. Are their flavours and services
relatively stable over time, or do they change so much that you never know what
you are getting? You can get clues from your competitors on what you can do to
be consistent and create loyal customers.
Value
Of course, customers are going to look for
the best value for their money. Even if you make the best coffee in the world,
you're not going to get very far if you're charging $50 a cup.
When running a cafe you need to find
out what your competitors charge, and be prepared to adjust your pricing based
on the market value of what you offer.
For a customer, the value that they
perceive isn't just about the taste of the coffee. Customers also factor in
convenience, speed of service, comfort, and customer service when it comes to
determining the value of their experience.
You have to decide how to give your
customers the best value for what they are paying for. Some people prefer
inexpensive items and a great cost, and others don't mind paying a bit more for
premium coffee. Do your research to find out what people want, and then give it
to them!
Convenience
For coffee shops and cafes, convenience is
very important. Some customers will want to relax in your cafe for hours,
working or writing while sipping coffee. Many people will want to grab their
coffee to-go before heading off to another hectic day at the office.
Your job
is to figure out how to offer fast service with a convenient location. And
don't forget about your store hours! If your store hours are not convenient,
customers may well decide to go elsewhere.
To stay ahead in the coffee game, find out how to offer cleanliness, consistency, value, and convenience to your customers. Also, look to your competition and see what they are offering. This will help you to fill gaps that may be lacking in your community